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Have a question about your order, products, shipping, or returns? Our customer service team is here to help.

• Phone: +1 281-239-6969
• Email: sales@americandarling.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM US Central Time

For additional questions, please visit our FAQs or Contact Us page.

Shipping

• Orders are processed Monday–Friday. Orders are not processed or shipped on weekends or holidays.
• Most orders ship within 3–5 business days after processing.
• Orders are generally shipped via UPS or FedEx Ground.
• Orders shipping to PO Boxes are shipped via USPS.
• Once your order ships, you will receive an email with tracking information.
• American Darling currently ships within the United States only.
• Orders of $99 or more qualify for free shipping within the U.S.
• Alaska and Hawaii have a $40 flat-rate shipping fee per item.
• Expedited shipping is currently not available.

Returns

• Items purchased from AmericanDarling.com can be returned within 30 days of purchase/delivery.
• Items must be new, unused, and have the original tags attached.
• A return authorization/RMA is required before sending an item back.
• Return shipping costs are $10 for items below $50 and $20 for items above $50, deducted from the refund.
• If an item has a manufacturing defect, American Darling covers the return shipping cost.
• Refunds are issued to the original payment method after the returned item is received and processed.
• Please allow approximately 12–14 business days for return processing.

We accept the following payment methods:

• American Express
• Discover
• MasterCard
• Visa
• Apple Pay
• Google Pay
• Shop Pay Installments

All transactions will appear on your banking statement as American Darling LLC.