Frequently Asked Questions

Your order will ship within 4-5 business days after it is processed. Please note that we do not ship on Saturdays, Sundays, or holidays. Most orders are shipped via UPS Ground, with delivery taking 2 to 8 business days, depending on the destination.

Note: Please check your spam and junk mail folders to ensure you receive your email confirmation.

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Note: Check your spam and junk mail folders if you do not see the confirmation email.

If you haven't received the email, please contact us for your tracking information.

At this time, American Darling only ships within the United States. We do not offer international shipping. We apologize for any inconvenience.

You can return items purchased from americandarling.com within 30 days of purchase. Please note that we do not accept exchanges or returns for items received as gifts.

To return an item, you must request a return authorization. Items returned without a Return Authorization Number will not be accepted.

You can read our full return policy.

Currently, we do not offer exchanges. If you need a replacement item, you will need to place a new order. You may do so at any point during the return process.

We accept the following payment methods:

• American Express
• Discover
• MasterCard
• Visa
• Apple Pay
• Google Pay
• Shop Pay Installments

All transactions will appear on your banking statement as American Darling LLC

Please refer to our product care guide for leather care link for cleaning and storage instructions.

Sales tax applies to customers purchasing from the following states:
Arizona, Arkansas, California, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming.

Please note that all transactions from this website will appear on your bank statement as AMERICAN DARLING LLC

Yes, you will receive an order confirmation email when your order is placed, and a shipping confirmation email when it leaves our warehouse.

Note:Be sure to check your spam and junk mail folders if you don't see these emails.

Refunds are processed after we inspect and receive your returned items. Please allow up to two business weeks for processing and issuing your refund to the original payment method.

Yes, we can ship to PO Boxes via USPS.